1. General information

Eden Jungle Lodge Archipelago of Bocas del Toro, Isla San Cristobal, PANAMA, in its capacity as controller, attaches great importance to the protection and respect of your privacy. This policy is intended to inform you of our practices regarding the collection, use and sharing of information that you may provide to us through our website (the “Site”). Eden Jungle Lodge will be designated thereafter as “Eden Jungle Lodge”, “us” or “our”.

This policy (together with our Terms of Use and any documents referred to in it and our Cookie Policy) sets out how we treat the personal data that we collect and that you provide to us. We invite you to read this document carefully to know and understand our practices regarding the processing of your personal data that we implement.

2. The information we collect

We may collect and process the following data:

2.1. The information you send us directly

By using our Site, you may transmit information to us, some of which may identify you (“Personal Data”). This is particularly the case when you fill in forms, when you contact us – whether by telephone, email or any other means of communication – or when you tell us about a problem.

This information shall contain in particular the following data:

2.1.1. Data necessary to use the services we provide on our Site or to access any other services provided by us. These data include your first and last name, e-mail address and telephone number;

2.1.2. A postal address;

2.1.3. A copy of all exchanges between you and Eden Jungle Lodge;

2.1.4. The information we may ask you to provide when you report a problem with our services, such as the subject of your support request;

2.2. The data we automatically collect

2.2.1. In the event that you connect to our services using the social networking features made available to you, Eden Jungle Lodge may collect some of your Personal Information when you interact with features of those social networks, such as the “I Like” features

2.2.2. During each of your visits, we may collect, in accordance with applicable legislation and with your consent, where applicable, information relating to the devices on which you use our services or the networks from which you access our services, such as your IP addresses, connection data, types and versions of Internet browsers used, types and versions of plugins in your browser, operating systems and platforms, data about your browsing experience on our Site, including your experience on the various URL pages of our Site, the content you access or view, the search terms used, download errors, how long you have viewed certain pages, your device’s advertising ID, interactions with the page, and any telephone numbers used to contact us. Among the technologies used to collect this information, we use cookies (for more information, please refer to our Cookies Policy).

2.3. How long your data will be kept

2.3.1. Your Data will be archived after 2 years from your last use of our Site.

3. How do we use the data we collect?

We use the data we collect to:

3.1. to execute the contracts concluded between you and us, and to provide you with the information and services requested;

3.2. send you information about our services by e-mail or any other means of communication;

3.3. send you, in accordance with applicable legal provisions and with your consent where required by law, marketing, advertising and promotional messages and information relating to the use of our services, or suggest and advise you of services that may be of interest to you. We may also use your data to send you advertising messages that may be of interest to you on social networking platforms or third-party sites. If you wish more information on this subject, we invite you to read the contractual documents of these platforms;

3.4. to inform you of changes to our services;

3.5. improve and optimize our Site, in particular to ensure that the display of our content is appropriate

3.6. enable you to use the interactive features of our services if you wish;

4. Targeted advertising and e-mails we send you

In accordance with applicable law and with your consent where required, we may use the data you provide to us on our Site for marketing purposes (for example, to (i) send you our newsletters, (ii) send you invitations to our events or other communications that may be of interest to you, and (iii) display targeted advertisements on social media platforms or third-party sites).

With respect to promotional emails: You may withdraw your consent at any time by (i) unchecking the box in your account, (ii) clicking on the unsubscribe link provided in each of our communications, or (iii) contacting us as described in Section 13 below.

With regard to targeted advertising :

  • On social networking platforms (e.g. Facebook, Twitter): you can oppose this processing at any time by configuring the settings relating to the advertising of your account;
  • On third party sites: You can refer to our Cookies Policy to understand how to withdraw your consent.

5. Cookies and similar technologies

For more information, see our Cookies Policy.

6. Links to other websites and social networks

Our Sites contain links to the websites of our partners or third party companies. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these websites of the information collected when you click on these links. We invite you to read the privacy policies of these sites before transmitting your Personal Data to them.

7. Changes to our Privacy Policy

We may change this Privacy Policy from time to time. When necessary, we will inform you and/or seek your consent. We recommend that you visit this page regularly to review any changes or updates to our privacy policy.

8. Contact

If you have any questions about this privacy policy or if you have any questions about your personal information, you can contact us at:

  • sending an email to our Data Protection Officer at [email protected]
  • by completing this online form formulaire en ligne
  • or by sending us a letter to the following address: Eden Jungle Lodge – Attention Data Protection Officer – Bocas del Toro Archipelago, Isla San Cristobal, PANAMA